Vela Mail support
Contact us
Write to [email protected] or call +234 814 349 7066. Include your work email address and your phone model, but never your password. You can also reach us from the app, under Settings, About, Contact support.
Signing in
Vela Mail opens company mailboxes hosted on Mailbox by Novacraft. Your organisation's administrator creates your account, so you cannot sign up in the app. Enter your work email address and Vela finds your company's mailbox; if it cannot, choose Use a server address and enter the address your administrator gave you.
If your password or verification code is not accepted, use Forgot password on the sign-in screen or ask your administrator to reset your access.
To look around first, choose See how it works on the welcome screen. It opens a sample mailbox with made-up mail, and nothing is sent.
Notifications
Turn alerts on in Settings, Notifications, Enable device notifications, and allow notifications when your phone asks. Show sender and subject controls whether an alert names the sender and subject or only says “You have new mail.” Send a test notification checks that alerts reach this phone.
On some Android phones the battery manager delays alerts. Keep alerts on time in the same screen opens the right setting for your phone's brand.
App lock
Settings, Security, App lock keeps your mail behind Face ID, Touch ID, your fingerprint or a 6-digit PIN. If you forget the PIN, choose Forgot PIN on the lock screen and sign in again with your password.
Removing a mailbox and your data
Settings, Remove this mailbox signs this phone out, ends its session on the server and deletes the account from the device. Your mailbox itself belongs to your organisation: to close it or delete its contents, ask your administrator or write to [email protected].
How the app handles your data is described in the privacy policy.